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Tour Xel-Ha . Xel-Ha activities are endless and Xel Ha has the most awe inspiring natural Eco- Park. The wonder that is Xel-Ha makes this the perfect full day trip. Explore the jungle trails, snorkel to your hearts content, or take a nap on Hammock Island. Eat and drink and relax by the sea, it's all available at Xel-Ha.

Xel-Ha All Inclusive Tour

Frequently Asked Questions

Xel-Ha Ecology:

Xel-Ha is the habitat of more than 100 species of birds, 350 species of plants and 99 marine species.

The above mentioned leads us to foment a cultural respect for life and its diversity by implanting programs to protect and preserve the environment,: Recycling, water treatment plants and the reproduction of species, etc.

At the turtle camp in Xel-Ha we study the life cycle of the white loggerhead turtles, that come to nest from April till November, where annually 20,000 baby turtles are set free.

We also promote Mayan cultural traditions by performing twice yearly a ceremony that blesses the harvest of the Melipona bee. A species that inhabits the plant nursery at Xel-Ha.

Due to its ecological and social programs Xel-Ha has been honored with the distinction of being “A socially responsible enterprise” awarded by CEMEFI.

Legend says the Mayan gods pooled their wisdom, dreams and love of beauty to create a place where the best of the Caribbean nature came together. The ancient Mayans called the area Xel-Ha: “where the water is born”.

This tropical park is a place of unimaginable beauty, where a turquoise lagoon, a river with a gentle current and an exuberant jungle get together to comprise a unique landscape by the sea. You just need to step into its jungle to find ancient Mayan cenotes.

Xel-Ha is a natural aquarium of a beauty that is unique in the world; discover its magic with your mask and snorkel, relax as you swim amongst.

Xel-ha Activities and Attractions:

Swimming or snorkeling in the inlet, pleasantly navigating the river; sunbathing or taking a beach stroll; walking the many different paths and entering into the jungle; admiring the cenotes; uncovering the ancient wall of the Mayan port; discovering the variety of fish, birds, butterflies, iguanas, macaws, ducks, etc.

With your all inclusive ticket, you will have the opportunity to enjoy our Eco-Tour, and get to know better the nature in our park, as well as its history and legends.

You can also enjoy other activities such as swimming with the dolphins, getting to know our Aquatic Institute while enjoying exciting underwater adventures from tank-less diving (Snuba), the snorkeling tour, or even walking under the water with a helmet (Sea Trek).

If you have and car or want to go by cab or private transfer and are looking for the perfect day trip... Xel-Ha all inclusive without transportation is the ticket.

Xel-Ha is on the coast 33 miles or 54 kilometer from Cancun. Xel-Ha is located on the beach and is bathed by crystal-clear, green-blue waters, coconut palm-lined beaches of fine white sand, punctuated by coves, and bays, with a backdrop of lush tropical jungle vegetation.

Visit Xel-Ha, a breathtaking combination of jungle flora and fauna, freshwater Cenotes, (sinkholes), caves, and ocean splendor- with large schools of fish for your snorkeling delight.

Xel-Ha is guaranteed to please all five of your senses. Wander the jungle trails, snorkel to your hearts content, or take a nap on Hammock Island. Eat and drink and relax by the sea, it's all available at Xel-Ha.

Included in the Xel-Ha All Inclusive (Without Transportation) tour is:

Entrance to the park at Xel-Ha (no transportation provided.)Snorkeling gear.Unlimited food and beverages (alcoholic and non-alcoholic) in Xel-Ha's five star restaurants.

Also included snorkel equipment, life jackets, towels, inner tubes, lockers, and even your ice cream for desert.

Recommendations:

Wear light clothing, Wear Sunglasses, Wear a hat or cap, Wear sun protection.

Adult Price: $75.00 USD for Xel-Ha All Inclusive (Without Transportation).

Child Price: $50.00 USD for Xel-Ha All Inclusive (Without Transportation).

(Children must be under 4 ½ feet tall or 1.40 meters)

The coast of Quintana Roo, the state in Mexico where Cancun is located, is bathed by, crystal-clear, green-blue waters, lined by beaches of fine white sand, punctuated by coves, bays and islands, with a backdrop of lush tropical jungle vegetation. Located close to the Mayan ruins in Tulum, a visit to Xel-Ha is a breathtaking combination of jungle flora and fauna, freshwater Cenotes, (sinkholes), caves, and ocean splendor, is guaranteed to please all five of your senses. Wander the jungle trails, snorkel to your hearts content, or take a nap on Hammock Island. Eat and drink and relax by the sea, it's all available at Xel-Ha.

Xel-ha Pricing and Reservations:

Included in the Xel-Ha All Inclusive (With Transportation) tour:

Pick-up at your hotel.Air-conditioned bus. Professional English speaking guide. Entrance to the park at Xel-Ha. Snorkeling gear. Unlimited food and beverages (alcoholic and non-alcoholic) in Xel-Ha's five star restaurants.Also included snorkel equipment, life jackets, towels, inner tubes, lockers, and ice cream.

Return to your hotel.

Recommendations:

Wear light clothing, Wear Sunglasses, Wear a hat or cap, Wear sun protection.

Time Table: Daily

Hotel pick up approximately. 8:30 am.

Hotel drop off approximately. 6:00 p.m.

Adult Price: $119.00 USD for Xel-Ha All Inclusive (With Transportation).

Child Price: $ 71.50 USD for Xel-Ha All Inclusive (With Transportation).

(Children must be under 4 ½ feet tall or 1.40 meters)

Xel-Ha's main allure is its awesome aquatic attractions. There is also a trail [Path of Conscience] that leads around the park taking you through the jungle. You see lots of iguanas on this trail.

Xel-Ha is a great place to go snorkeling. There is a nature walk [lots of iguanas] that winds through the jungle around the park that takes you to cenotes, lagoons and an old Mayan wall.

Enjoyable park features include; Hammock Island, the Mayan Cave, Mangrove Chaac, Bay of Caprices, the Mayan Wall, Grotto Ixchel and Grotto El Dorado.

Other notable Xel-Ha attractions are:

Tree Nursery
Apiary
Turtle Camp
Cenotes
Xel-Ha River Float*

*The Xel-Ha River Float is an adventure that you don't want to miss.

The Beach at Xel-Ha
A natural refuge, the Beach offers 300 yards of incomparable ocean view. A barrier reef creates a calm, natural saltwater aquarium for swimming, right at the foot of a light house. Mexican palapas provide cooling shade.

Spa Esalem at Xel-Ha
Revitalize your body and spirit. There's nothing like a massage to recharge you. Xel-Ha's exclusive massages can relax and refocus you. A wonderful way to start or end your day at the Park.

The story is that the Mayan Gods gave Xel-Ha to mortals. Guarded by the symbols for Parrot Fish and Iguana representing wisdom, illusion and love are the historical elements representing the Park's natural beauty and its role as a cultural and religious center.

In pre-Hispanic Mexico, Xel-Ha grew to become a port and commercial zone for the privileged and safe harbor for seagoing merchants.

Snorkel
Submerge in the amazingly blue, warm and crystalline waters of the Xel-Ha inlet with your snorkel equipment and you will have an unforgettable encounter with colorful fishes and exuberant flora.

Snuba
Snuba is a combination of snorkeling and scuba – and it lets non-divers descend safely into the reef zone without breath-hold diving. A compressed air tank floats on the surface, the snuba diver breathes through a safe and easy to use regulator below the surface.

Sea Trek
Step into a world of fish — the biggest and most splendid in the Park. This new take on helmet diving is safe and enjoyable – and you won’t even get your hair wet.

Aquaventura
Xel-Ha guides lead participants on an adventure to the best sites in the Park. For novices and experienced snorkelers alike, this multi-level experience in the marine ecosystem is an eye-opener.

Dolphinarium
Experience the Xel-Ha Interactive Dolphin Swim. As part of the Xel-Ha educational program, the Dolphinarium and its six resident dolphins.

Frequently Asked Questions about the Xel Ha All inclusive Tour

Questions about the hotel pickup

Questions about reservations and cancellations

Questions about the tour

Questions about arriving by cruise ship

Questions about the hotel pickup

From what hotels do you pick up in Cancun?

We pick up from all hotels in and around Cancun, the Hotel Zone, Downtown and Puerto Juarez. We will send you a pickup time when you reserve but most pick ups are between 7:20 AM and 8:00 AM.

How do I take this tour from Playa del Carmen?

Please click here to see the tour information when you are departing from Playa del Carmen.

How do I take this tour from a Riviera Maya Hotel?

Please click here to see the tour information when you are departing from a Riviera Maya Hotel.

How do I take this tour from Isla Mujeres?

You will need to take the ferry from Isla Mujeres to the ferry terminal at Puerto Juarez where we pick up. Pick up time is at 7:15 AM so you will need to catch a ferry that arrives before that time. Both ferry terminals in Puerto Juarez have scheduled pick up times at 7:15 AM.

How do I take this tour from Puerto Juarez?

Puerto Juarez hotels are part of the regular Cancun pick up. We will send you pick up time when you reserve.

You may also go to either ferry terminal in Puerto Juarez for a 7:15 AM pickup.

How do I take this tour from Cozumel?

Please click here to see the tour information when you are departing from Cozumel.

Questions about Xel-Ha reservations and cancellations

How do I know you have space available?

If you reserve 7 to 10 days in advance you have a 100% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to Cancun?

We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?

You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here to see all Cancellation and Change Policy.

Is the pricing on the website correct?

Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

I send in a reservation with my credit card and what happens?

Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

Should I send in my credit card with the reservation?

Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?

It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

Questions about the Xel Ha All inclusive tour

How does Xel-Ha differ from Xcaret?

While both are considered what are called eco-parks, Xel-Ha is much more in a natural state than Xcaret. Xel-Ha is noted for its fine beaches and great snorkeling and it “wilderness” feel.

Xcaret has more activities and shows and is a much more developed park. Both are great day trips but with a different focus. Which is best for you and your family is up to your taste. If you like a lot of activities to see and do then Xcaret may be a better choice for you. Like to be left alone to do a little snorkeling and lying in a hammock or on the beach the Xel-Ha may be better for you.

According to Xel-Ha corporate their mission is simple: Sustainable tourism and recreation in a preserved natural environment.

Xel-Ha Park is a living invitation to enjoy nature first hand and explore the legends of an ancient culture; the Maya.

Our goal is the creation of an organized leisure environment that promotes the appreciation and understanding of the natural world.

How many people are on the bus?

The buses hold a maximum of 53 people.

Does the bus have a washroom?

Most of the buses we use for the Tulum Xel-Ha tour do have bathrooms on board. However some do not.

Do we get to swim at the Ik Kil cenote or sinkhole?

Yes. So bring your suit and a towel. Your time is limited but it is a great refreshing place to cool.

Do you have group discounts?

Yes. Groups begin with a few as 10 people so please ask.

How is your tour better than all the other tours you find on the internet?

While Xel-Ha is the same regardless of the tour you take, we pride ourselves on excellent service and experienced guides, and a complete “all inclusive package” and we make every effort to make your tour enjoyable. Our buses are comfortable and your guides are professionals. Also some other tours have a longer waiting time before you actually depart for Xel-Ha.

What types of food and drinks are included?

The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork as well as hamburgers, and hot dogs. There will be sufficient variety of foods from which to choose where all will find something to their liking. There are several restaurants and even your ice cream is included. You will enjoy the lunch and you will encounter a new cuisine, but delightful. Drinks both alcoholic and non-alcoholic are included, and yes it is open bar. Water is also included in the all inclusive package, of which we recommend you drink plenty.

Is this tour wheelchair accessible?

About 60% of Xel-Ha is accessible by wheel chair. Very little of Tulum is accessible by wheel chair.

Questions about arriving by cruise ship

We are arriving by cruise ship in Cancun. Will we be able to take this tour?

Please check the arrival time and departure time of your ship and compare it to the tour departure and return times. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule. We also have this private tours to Tulum Xel-Ha. Please inquire that can be tailored to your cruise ship schedule.

We are arriving by cruise ship in Playa del Carmen - Calica. Will we be able to take this tour?

We are arriving by cruise ship in Cozumel. Will we be able to take this tour?

Xel-Ha All Inclusive (Without Transportation)

Adult Price: $119.00 USD for Xel-Ha All Inclusive (With Transportation).

Child Price: $71.50 USD for Xel-Ha All Inclusive (With Transportation).

Adult Price: $75.00 USD for Xel-Ha All Inclusive (Without Transportation).

Child Price: $50.00 USD for Xel-Ha All Inclusive (Without Transportation).