Tulum Xel ha tour - All Inclusive Tulum Xel-ha activities

Frequently Asked Questions about the Tulum-Xel Ha All inclusive Tour

Questions about the hotel pickup

Questions about reservations and cancellations

Questions about the tour

Questions about arriving by cruise ship

Questions about the hotel pickup

From what hotels do you pick up in Cancun?

We pick up from all hotels in and around Cancun, the Hotel Zone, Downtown and Puerto Juarez. We will send you a pickup time when you reserve but most pick ups are between 7:20 AM and 8:00 AM.

How do I take this tour from Playa del Carmen?

Please click here to see the tour information when you are departing from Playa del Carmen.

How do I take this tour from a Riviera Maya Hotel?

Please click here to see the tour information when you are departing from a Riviera Maya Hotel.

How do I take this tour from Isla Mujeres?

You will need to take the ferry from Isla Mujeres to the ferry terminal at Puerto Juarez where we pick up. Pick up time is at 7:15 AM so you will need to catch a ferry that arrives before that time. Both ferry terminals in Puerto Juarez have scheduled pick up times at 7:15 AM.

How do I take this tour from Puerto Juarez?

Puerto Juarez hotels are part of the regular Cancun pick up. We will send you pick up time when you reserve.

You may also go to either ferry terminal in Puerto Juarez for a 7:15 AM pickup.

How do I take this tour from Cozumel?

Please click here to see the tour information when you are departing from Cozumel.

Questions about reservations and cancellations

How do I know you have space available?

If you reserve 7 to 10 days in advance you have a 100% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to Cancun?

We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?

You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here to see all Cancellation and Change Policy.

Is the pricing on the website correct?

Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

I send in a reservation with my credit card and what happens?

Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

Should I send in my credit card with the reservation?

Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?

It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

Questions about the Tulum Xel Ha All inclusive tour

How does Xel-Ha differ from Xcaret?

While both are considered what are called eco-parks, Xel-Ha is much more in a natural state than Xcaret. Xel-Ha is noted for its fine beaches and great snorkeling and it “wilderness” feel.

Xcaret has more activities and shows and is a much more developed park. Both are great day trips but with a different focus. Which is best for you and your family is up to your taste. If you like a lot of activities to see and do then Xcaret may be a better choice for you. Like to be left alone to do a little snorkeling and lying in a hammock or on the beach the Xel-Ha may be better for you.

According to Xel-Ha corporate their mission is simple: Sustainable tourism and recreation in a preserved natural environment.

Xel-Ha Park is a living invitation to enjoy nature first hand and explore the legends of an ancient culture; the Maya.

Our goal is the creation of an organized leisure environment that promotes the appreciation and understanding of the natural world.

Since you go to Xel-Ha first can we stay at Xel-Ha if we decide not to go on to Tulum?

Yes the bus will come back for you if you decide that Xel-Ha is where you want to spend the day.

How many people are on the bus?

The buses hold a maximum of 53 people.

Does the bus have a washroom?

Most of the buses we use for the Tulum Xel-Ha tour do have bathrooms on board. However some do not.

Do we get to swim at the Ik Kil cenote or sinkhole?

Yes. So bring your suit and a towel. Your time is limited but it is a great refreshing place to cool.

Do you have group discounts?

Yes. Groups begin with a few as 10 people so please ask.

How is your tour better than all the other tours you find on the Internet?

While Tulum Xel-Ha is the same regardless of the tour you take, we pride ourselves on excellent service and experienced guides, and a complete “all inclusive package” and we make every effort to make your tour enjoyable. Our buses are comfortable and your guides are professionals. Also some other tours have a longer waiting time before you actually depart for Tulum and Xel-Ha.

What types of food and drinks are included?

The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork as well as hamburgers, and hot dogs. There will be sufficient variety of foods from which to choose where all will find something to their liking. There are several restaurants and even your ice cream is included. You will enjoy the lunch and you will encounter a new cuisine, but delightful. Drinks both alcoholic and non-alcoholic are included, and yes it is open bar. Water is also included in the all inclusive package, of which we recommend you drink plenty.

Is this tour wheelchair accessible?

About 60% of Xel-Ha is accessible by wheel chair. Very little of Tulum is accessible by wheel chair.

Questions about arriving by cruise ship

We are arriving by cruise ship in Cancun. Will we be able to take this tour?

Please check the arrival time and departure time of your ship and compare it to the tour departure and return times. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule. We also have this private tours to Tulum Xel-Ha. Please inquire that can be tailored to your cruise ship schedule.

We are arriving by cruise ship in Playa del Carmen - Calica. Will we be able to take this tour?

We are arriving by cruise ship in Cozumel. Will we be able to take this tour?

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The Tulum Xel-Ha tour includes both one of the great archeological sites in the world and Mexico’ premier Eco-park Xel Ha. Tulum Mexico provides you with a mixture of ancient Mayan ruins of Tulum and the awe inspiring natural eco park that is Xel-Ha. This is the perfect day trip

Tulum Xel Ha Tours - All Inclusive

Adult Price: $139.00 USD for Tulum & Xel-Ha All Inclusive
Child Price: $83.50 USD for Tulum & Xel-Ha All Inclusive
(Children must be under 4 ½ feet tall or 1.40 meters)

Tulum & Xel-Ha All Inclusive Tours

The coast of Quintana Roo, the state in Mexico where Cancun is located, is bathed by, crystal-clear, green-blue waters, lined by beaches of fine white sand, punctuated by coves, bays and islands, with a backdrop of lush tropical jungle vegetation. It is here that Tulum stands, on a cliff, overlooking the Caribbean. Tulum, the most important Maya archaeological site on the coast, is 127 kilometers (78 miles) south of Cancun and a must see excursion.

Included in this all-inclusive tour:

Also visit Xel-Ha, a breathtaking combination of jungle flora and fauna, freshwater Cenotes, (sinkholes), caves, and ocean splendor, is guaranteed to please all five of your senses. Wander the jungle trails, snorkel to your hearts content, or take a nap on Hammock Island. Eat and drink and relax by the sea, it's all available at Xel-Ha.

Pick-up at your hotel.
Air-conditioned bus.
Professional English speaking guide.
Snorkeling fins
Snorkeling mask
Entrance to the park at Xel-Ha.(You will spend about 4:45 hrs at Xel-Ha)
Unlimited food and beverages, (alcoholic and non-alcoholic) in Xel-Ha.
Entrance to the ruins at Tulum (You will spend about 2 hours at Tulum).
Buffet Lunch at a 5-star restaurant.
Return to your hotel.

Adult Price: $139.00 USD for Tulum & Xel-Ha All Inclusive
Child Price: $83.50 USD for Tulum & Xel-Ha All Inclusive
(Children must be under 4 ½ feet tall or 1.40 meters)

Note: Some people like Xel-Ha so much they do not desire to see the Mayan ruins at Tulum. Those people are invited to stay at Xel-Ha all day and enjoy the "all-inclusive" package, click here. Eat, drink, and snorkel the day away. An excellent choice.

Recommendations:
Wear light clothing, Wear Sunglasses, Wear a hat or cap, Wear sun protection.

Time Table: Daily
Hotel pick up approx. 8:30am
Hotel drop off approx. 6pm