Frequently Asked Questions about the Chichen Itza Tours
Questions about the hotel pickup
Questions about reservations and cancellations
Questions about arriving by cruise ship
Questions about the hotel pickup
From what hotels do you pick up in Cancun?
We pick up from all hotels in and around Cancun, the Hotel Zone, Downtown and Puerto Juarez. We will send you a pickup time when you reserve but most pick ups are between 7:20 AM and 8:00 AM.
How do I take this Chichen Itza Plus tour from Playa del Carmen?
Please call us if you need tour information when you are departing from Playa del Carmen.
How do I take this Chichen-Itza Plus tour from a Riviera Maya Hotel?
Please call us if you need tour information when you are departing from a Riviera Maya Hotel.
How do I take this Chichen Itza Plus tour from Isla Mujeres?
You will need to take the ferry from Isla Mujeres to the ferry terminal at Puerto Juarez where we pick up. Pick up time is at 7:15 AM so you will need to catch a ferry that arrives before that time. Both ferry terminals in Puerto Juarez have scheduled pick up times at 7:15 AM.
How do I take this Chichen Itza Plus tour from Puerto Juarez?
Puerto Juarez hotels are part of the regular Cancun pick up. We will send you pick up time when you reserve.
You may also go to either ferry terminal in Puerto Juarez for a 7:15 AM pickup.
How do I take this Chichen Itza Plus tour from Cozumel?
Please call us if you need tour information when you are departing from Cozumel.
Questions about reservations and cancellations
How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 100% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.
Is it possible to make a reservation when I get to Cancun?
We do recommend you make your reservations as far in advance as possible so that
you are sure to get the trip when you want to go. During the high season from January
to August there are many times we have no space available 2-
What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here to see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges.
Our guarantee is that you will not pay more than that published price on our website.
At the end of the tour a tip is optional and is generally 10% -
I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.
Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will
send you an update if we are going to be than 48 hours getting you a response. If
48 hours has gone by and you have gotten no update or coupon please call 1-
Questions about the Chichen Itza tours
What is the difference between the Chichen Itza deluxe tour and the regular Chichen Itza tour?
The deluxe tour is on a bus with a bathroom and newspapers and magazines and a continental breakfast.
The regular tour is on a bus with air conditioning but no bathroom and no newspapers, magazines or continental breakfast.
How long the drive is to the Chichen Itza Site?
The actual drive time to the site in the a bus is about 2 ½ hours.
How long do you stay at the site?
You will be at the Chichen Ruins 3 hours.
How long are you at Ik-Kil?
You will be at the Ik-
How far in advance should the tour be booked?
When you know your vacation schedule we recommend you make your tour reservations. This tour we recommend you reserve one week in advance.
Can I reserve when I arrive in Cancun?
Yes just call from your Cancun hotel 898-
What is your refund policy in the event I must cancel?
You may change any tour 24 hours or more before the departure time and incur no penalty. You may cancel any tour up to 24 hours before departure time and only be charged a 5% credit card charging fee. Tours canceled due to weather or by the tour operator get a 100% refund.
How many people are on the bus?
The buses hold a maximum of 53 people.
Does the bus have a washroom?
The buses on the Chichen Itza Plus tour do have restrooms. The buses on the Chichen Itza Regular tour do not have restrooms.
Do we get to swim at the Ik Kil cenote or sinkhole?
Yes. So bring your suit and a towel. Your time is limited (45 minutes) but it is a great refreshing place to cool.
Can I climb to the top of the large pyramid in Chichen Itza?
The large pyramid in Chichen Itza is called “El Castillo” or “The Castle,” and NO you are no longer allowed to climb it. There is a safety issue as so many people have climbed the pyramid that the steps have been worn extremely smooth. So in the interest of safety – since the steps are extremely steep and extremely smooth – you will not be allowed to climb to the top.
Do you have group discounts?
Yes. Groups begin with a few as 10 people so please ask.
How is your tour better than all the other tours you find on the internet?
While Chichen Itza is the same regardless of the tour you take, we pride ourselves on excellent service and experienced guides that will make every effort to make your tour enjoyable.
What is on the buffet lunch ?
The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork.
Questions about arriving by cruise ship for the Chichen Itza tours
We are arriving by cruise ship in Cancun. Will we be able to take this Chichen-Itza
tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.
We are arriving by cruise ship in Playa del Carmen - Calica. Will we be able to take
this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.
We are arriving by cruise ship in Cozumel. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.
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Experience a magical Mayan moment. Hear it, see it and feel it. The Chichen Itza light and sound show is a must for Mayan Ruin “buffs.” Chichen Itza was one of the capitals of the Mayan Empire and it will dazzle you as it is lit up by powerful and colorful lights at night. Travel back in time and feel the history in the grand archeological site. Come and see it in the day and then avoid some of the heat and check out this great Mayan site at night.
Chichen Itza Light and Sound Tours
Tour Itinerary
10:00 AM Pick up at hotels
12:20 PM Arrival at Valladolid
1:00 PM Departure from Valladolid
1:35 PM Arrival at Ik Kil Cenote
2:00 PM Exit Ik Kil Cenote
2:20 PM Visit the ruins at Chichen Itza
5:20 PM Exit Chichen Itza ruins
5:35 PM Meal served buffet style in the Hacienda Xaybe’H Restaurant
7:00 PM The Chichen Itza Light and Sound Spectacular
8:00 PM Departure from the Chichen Itza Light and Sound Show
8:15 PM Departure for Cancun
10:30 PM Drop off at hotels in Cancun.
Recommended:
Wear light clothing. Wear Sunglasses. Wear a hat or cap. Wear sun protection, and Mosquito repellant.
The tour departs at about 10:00 AM depending on the hotel.
The tour returns at about 10:30 PM depending on the hotel.
The Chichen Itza Light and Sound Spectacular departures Wednesdays ONLY.
Price for Chichen Itza Light:
$87.00 USD Adults
$52.00 USD Children (5 to 12 years) -
Chichen Itza Light and Sound Spectacular Chichen Itza holds both magic and mystery as your enter the Observatory, a domed building which is famous for its incredibly accurate modern astronomical information. The entire complex lies out along strict astronomical lines and seems to have served as a giant calendar or cosmic clock. Among other buildings are the Temple of the Thousand Columns, and the fantastic pyramid of Kukulcan. Visit the amazing ball court where you can speak to your friends a football field length away with a whisper! This sacred spot will captivate you!
The Chichen Itza Light and Sound Show includes:
- Round trip transportation from your hotel.
- Transportation in a deluxe air conditioned bus.
- Professional bilingual guide
- A panoramic pass by of the colonial city of Valladolid
- Entrance fee to Ik-
Kil cenote eco- archeological park - Entrance fee to Chichen Itza
- Buffet Lunch at Hacienda Xaybe’H Restaurant
- Folkloric show during lunch
- Movie in the auditorium
- Entrance to the Chichen Itza light and sound show
- Audiphones for translation of the show
Chichen Itza is the most impressive and most visited of the Mayan ruins on the Yucatan Peninsula. You will marvel at how the Mayans built this city without the use of the wheel. Join us and admire this magnificent Mayan city considered to be one of the most advanced in the Americas. "El Castillo," the castle, or the pyramid of Kukulcan has 91 steps on each of its four sides and one on top for a total of 365. Coincidence? Decide for yourself. See "El Caracol" or "the shell" the Mayans devised a calendar more accurate than the one we use today.
