El Garrafon Isla Mujeres

Located on the southern end of Isla Mujeres (Island of Women), Garrafon is where in 1517 the Spaniards found nothing but mysterious feminine statues, verdant ocean cliffs and jewel-colored waters. Thus this fabled island received its name. It is here is where we invite you to “Wake up your senses:”

SEE – Fabulous shades of blue in the Caribbean Sea. See the sites of a magical island and enjoy its historical surroundings …

SMELL – The local flowers and the salt of the sea as this delightful corner of paradise rejuvenates you …

HEAR – The gentle sounds of the Caribbean as it gently caresses the island’s shores.

TOUCH – Some of the softest whitest sand in the world that will gently massage you feet as you walk the shores of this once famous pirate refuge. You will be refreshed and reinvigorated in the warm sun-drenched waters of the Caribbean Sea.

TASTE – The Island’s fare in Garrafon’s ample buffet line, snack bar and the open bar. (Open bar all day includes: Mexican Beers, Rum, Tequila, Vodka and Gin.)

Your visit to paradise is not complete without visiting this “corner of paradise.”

Choose from different Garrafon Programs:

Frequently Asked Questions about the Garrafon Isla Mujeres tour

For Frequently Asked Questions click on the area of interest below.

Questions about the tour
Questions about transportation
Questions about the food and the open bar
Questions about reservations and cancellations
Questions about Garrafon Packages

QUESTIONS ABOUT THE EL GARRAFON ISLA MUJERES TOUR
Is our day free or is this a structured tour?
The tour can be as structured or as unstructured as you want. While there are planned activities you are free to do as you like. Lie on the beach, snorkel or just walk the many paths in the park - you decide.
There is a shopping trip to the town on Isla Mujeres. This is a two hour trip which is part of your tour if you desire to go. The shopping trip departs at 2:00 PM and returns at 4:00 PM.

How is the snorkeling?
The snorkeling is some of the best in the area. You will snorkel in the open Caribbean protected by the island and you will enjoy a fantastic array of brightly colored fish on the coral reef. Your snorkel equipment is included and you get a new snorkel to keep.

Can I snorkel all I want?
Yes, if snorkeling is your idea of a perfect day, go for it. Your day is flexible. You do what you want.

How far in advance should the tour be booked?
When you know your vacation schedule we recommend you make your tour reservations. This tour we recommend you reserve one week in advance.

Can I reserve when I arrive in Cancun?
Yes just call from your Cancun hotel 887-3414 or 887-8069. To call us from outside Cancun dial 01-998-887-3414. We do recommend that you reserve in advance so that you get what you want when you want. For this tour we recommend your reserve one week or more in advance.

What is your refund policy in the event I must cancel?
You may change any tour 24 hours or more before the departure time and incur no penalty. You may cancel any tour up to 24 hours before departure time and only be charged a 5% credit card charging fee. Tours canceled due to weather or by the tour operator get a 100% refund.

QUESTIONS ABOUT TRANSPORTATION
Do you have hotel pickup?
Hotel pickup is not included in this tour. Your transportation options are:

Take the bus that stops on the main boulevard in front of your Cancun hotel for about 60 cents USD per person.
Take a taxi to the departure point. The price will vary depending on your where your hotel is located. We will send a map when you reserve.
We can offer you private round trip transportation from your hotel for an added cost of $60 for up to 7 people and $72 for up to 14 people. Please put that you want the transportation in the comments box on the reservation form.

Where is the departure point in Cancun?
When you reserve we will send you a map showing your hotel and the departure point. Do not worry it is easy.

What boat takes us to Isla Mujeres and how long is the ride?
You will step aboard the Garrafon Cruise which is a 90 foot yacht designed to carry large groups of people in comfort. The trip to Isla Mujeres is about 40 minutes during which time the bar and bathrooms are open.

I see the Garrafon Cruise departs at 5 PM for the return to Cancun. Can we leave later?
The last return departure is at 5 PM. Should you decide to stay longer and enjoy Isla Mujeres outside the Garrafon park (the park closes at 5 PM) you are free to do so. However you will need to buy a ferry ticket to return to Cancun. The ferry runs to Cancun up until 10 PM.

QUESTIONS ABOUT THE FOOD AND THE OPEN BAR

What is included in the buffet lunch?
The buffet is one of the most complete buffets you will encounter. It has soups, salads, cold meats, seafood, chicken, pork, beef, and vegetables, breads, tortillas and deserts. You will have a great variety and you will not leave hungry.

What is included in the open bar?
The open bar is one of the most complete in Cancun. Not only will get the usual rum drinks, but also scotches, vodkas, tequilas, beers, and wines as well as all prepared drinks such as piña coladas, and margaritas and all your favorites, just ask.

QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS

How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to Cozumel?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cozumel call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here! To see all Cancellation and Change Policy.

Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

QUESTIONS ABOUT GARRAFON PACKAGES

Can children under 8 do a dolphin activity?
For the Royal Dolphin Swim all children must be 4 feet or 120 centimeters tall to participate.
For the Royal Dolphin Swim all children under 12 must be accompanied by a paying adult.
For the Dolphin Swim Adventure all children 8-12 must be accompanied by a paying adult.
For the Dolphin Swim Adventure children under 8 are not allowed to participate in this activity.
For the Dolphin Encounter children 2 – 8 must be accompanied by a paying adult.

What time will we do our dolphin activity?
We will arrange your dolphin activity at 12:00 noon unless otherwise indicated on your e-ticket or voucher that we send you.

Do we do the dolphin activity at the Garrafon Park?
No you will transported to the dolphin area on Isla Mujeres some 10 minutes form the Garrafon Park.