Sian Ka'an Multi-Sport Adventure

Individual - Cancellation and Change Policies

The following Cancellation and Change Policies apply to all activities that are reserved for “individuals” and do not contain the work “Group” in the title of the activity on www.explorecancun.com.

CANCELLATIONS:

Any activity or tour for individuals can be canceled with 24 hour advance notice. All activities or tours for individuals canceled by the participant (you) result in a 5% administrative processing fee.

”No shows” or failure to cancel an individual tour or activity will result in a 100% charge for the service.

Cancellations must be done by the person that made the reservation. We do not accept calls from other travel providers or a hotel concierge. This is to protect you from someone canceling your tour or activities.

In the event an activity or tour is canceled by the tour operator, for any reason, and you are unable to reschedule, you will be receive an immediate (in 48 business hours or less) 100% refund to your credit card.

(Normal refund time, for a tour reserved and charged in Mexico, can be 4 to 6 weeks. We can do it in 48 hours or less because we do our credit card charging in the U.S.A. not in Mexico.)

Notification of a cancellation must be received by ExploreCancun, 24 hours before the activity or tour is to begin, via:

E-mail
Telephone call while in Cancun (898-4312 or 887-8069)
Telephone call while in Mexico outside Cancun (01-998-898-4312)
Telephone call while in the USA (1-866-591-8271)
Fax (+52-998-892-3967)
No mailed letters accepted

Changes:
You can change any tour or activity for individuals 24 hours or more before the activity or tour begins. Changes can be made without a fee or penalty – space permitting.

Charge to your credit card:
The charge to your card for activities and tours for individuals will appear from CancunVistacom.

Groups - Cancellation and Change Policies

The following Cancellation and Change of time or date Policies apply to all activities that have the word –“Group” in the title of the activity on www.explorecancun.com.

CANCELLATIONS POLICY:

Cancellations of group activities can be made up to 14 days before the scheduled group activity and you pay only a 5% administrative fee. Cancellations of group activities less than 14 but more than 7 days before the scheduled activity are subject to a 25% penalty of the total amount of the group activity. Cancellations of group activities less than 7 days before the scheduled group activity are subject to a 100% penalty. Cancellations of group activities by the provider because of weather will receive a 100% refund.

Cancellations of group activities must be done by the person that made the reservation. We do not accept calls from other travel providers or a hotel concierge. This is to protect you from someone canceling your group activities.

In the event a group activity is cancelled by the operator, for any reason, and you are unable to reschedule, you will be receive an immediate (in 48 business hours or less) 100% refund.

Notification of the cancellation of a group activity must be received by CancunVista, within the time limits above, via:

E-mail
Telephone call while in Cancun (898-4312, or 887-8069)
Telephone call while in Mexico outside Cancun (01-998-898-4312)
Telephone call while in the USA (1-800-860-5917)
Fax (+52-998-892-3967)
No mailed letters accepted

Charge to your credit card:
The charge to your card for group activities will appear from CancunVistacom.

Change of Date Policy:
You can change any group activity 7 days or more before the group activity is to begin. Changes can be made without any additional fee or penalty, but are subject to availability.