About us - the people at

Cancun Tours and Cancun Hotels

At ExploreCancun.Com, we are a group of American, Canadian and Mexicans that live in Cancun. We are here to provide you with the best service, prices and answers for your Cancun vacation.

Why choose ExploreCancun.com for hotel reservations?
We are located in Cancun Mexico, and deal directly with the best hotels, resorts and spa’s in Mexico. This makes it possible to get the best rates, the quickest reservation confirmation and to offer special deals on short notice. We are constantly in contact with the General Management and Sales and Marketing Division of the hotels. We are on site and thus able to get the best rooms at the best prices. We can handle any last minute situation because of our presence on the spot.

What does ExploreCancun.com offer to the Travel Professional?
Apart from our rates to the Traveler, we offer Net Rates to Travel Agents and Travel Wholesalers around the world. Through our password system, the Travel Professional has access to those special rates and also to special offers and last minute deals. For the moment we can offer those Net Rates only to certain geographical areas. We will be expanding this service in the future.

What is the philosophy of ExploreCancun.com’s web page design?
ExploreCancun.com has been created with business in mind. It is not only an information page about Cancun destination but a reservations center. ExploreCancun.com has been created in a simple design that allows for quick downloading. The graphics are limited in order to speed up the Web site. The main index page allows you to go to any other ExploreCancun.com Hotel Web page without having to pass through a number of graphical downloads.

The hotel descriptions and photos are optional and in most cases are no more than a link away from the hotel Web page itself.

How are reservations confirmed?
After you submit the Reservation format, we will confirm your request in less than 24 hours. Some hotels allow us to give immediate on-line confirmation. If a room is not available you will be notified of different date and hotel options. Once the reservation and the payment is confirmed, you will get your hotel voucher by e-mail. If you requested a transfer you will get the transfer voucher also by e-mail.

How are payments made?
For travelers; after submitting your reservation we can accept your credit card information on-line (via our secure connection and CardService credit card processing) or by sending your credit card information by fax Int'l (52) (98) 84-6807. Upon confirming your reservation, the total room charge is charged to your credit card 15 days in advance of your first night's stay. For detailed payment information, have a look at our General Policies.

For travel professionals we accept credit card processing and also checks from U.S. banks and bank wire transfers. Ask for more information about alternate payment options at amigos@explorecancun.com. Our General Policies page informs about the details of payment, cancellations and price guarantees.

How do I get transportation from the airport to the hotel?
Although ExploreCancun.com is not a ground handler, we can provide for transportation between the airport and the hotel through third parties. By filling out the Transfer format, you will supply us with all the necessary details of your arrival. The transfer company will assist you throughout your stay and help you in booking tours, excursions, boat trips, diving trips and all kind of local activities.

What if I have to cancel my reservation?
You can cancel reservations at any moment. Some cancellations incur costs. Our General Policies page informs about the details of payment, cancellations and price guarantees.

How can I contact ExploreCancun.com?
You can reach us by e-mail, telephone, fax (see details in Contact Us).
You can also leave messages in our Message Board . Our staff is trained to answer your questions and inform our customers of every relevant destination information on-line and in the shortest possible time.

What other services does ExploreCancun.com offer?
Monthly drawings allow you to win free stays and other freebees.
Every week features various special promotions in different hotels.
Tailor made quotations for groups and incentive travel.
Tour Information and Reservations in our Special Tours Section.
Travel professionals can download the complete rate directory and have it handy and ready on their desk.
Check out the weather for today and next week in Cancun and other destinations.
Have any questions ? Leave a message on our Cancun message board and you’ll get answers from us and others.

Limitations of Responsibility
ExploreCancun.com will be responsible only for the reservation and not situations inherent to hotel operations.

Cancun Reservations or Questions

call us in Cancun,

Toll free 1-866-591-8271 from USA and Canada

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